Neither is SSA, but every day it tries to be a little more so.
In order to improve the handling of complaints from our members that relate to general or overarching issues, i.e. that concern several departments, you can now send your complaints to the e-mail address reclamations-membres@ssa.ch.
Marie Genton will deal with your concerns promptly and will be your single point of contact, coordinating all aspects and informing Management, acting with the required confidentiality.
If you have any specific questions or complaints, you can of course continue to contact the relevant department and/or the person in charge.